Refund policy

Return Policy

We want you to love your VibeLyfe purchase. If you're not completely satisfied, we're here to help.

Return Window

We accept returns within 30 days of the delivery date. Items must be unused, in their original condition, and in original packaging.

Non-Returnable Items

The following items are not eligible for return:

  • Items that have been used, worn, or damaged by the customer
  • Items missing original packaging or accessories
  • Digital products or downloadable content
  • Final sale or clearance items (marked as such)

How to Initiate a Return

  1. Email us at support@vibelyfe.com with your order number and reason for return
  2. Our team will respond within 1–2 business days with return instructions
  3. Ship the item back using a trackable shipping method
  4. Once we receive and inspect the item, we will process your refund

Refunds

Approved refunds will be issued to your original payment method within 5–10 business days. Shipping costs are non-refundable unless the return is due to our error or a defective product.

Defective or Wrong Items

If you received a defective item or the wrong product, please contact us immediately at support@vibelyfe.com. We will send a replacement or issue a full refund at no additional cost to you.

Exchanges

We do not offer direct exchanges. If you'd like a different item, please return the original and place a new order.